We advise that customers do not prepare openings in readiness for the delivery of our products, until the product has arrived. Should the product not prove satisfactory for the customer, we may not be able to provide a suitable alternative as we are not a manufacturing company, so cannot provide bespoke items.
We cannot provide compensation for any building work carried out in anticipation of the delivery of our products or for any costs incurred in the fitting of the products.
Please do not fit any doors or windows until you are fully satisfied with the product as we cannot be held liable for any cost incurred as a consequence of fitting. Damage that is caused during the fitting of our products, will not be our responsibility.
It is important that doors and windows are fitted by an accredited installer in order for them to function correctly. This is especially important in respect to bi-folding, sliding and French doors as these products need to be fitted with precision. The glazing units within them need to also be “toe & heeled”; so as not to put excess weight on the hinges and moving mechanisms. Doors not installed correctly could cause issues with the operating & locking mechanism and malfunction after fitting.
Green doors and windows ltd cannot be held responsible for poor workmanship in the installation of our products. We would not recommend that a general builder or carpenter would attempt to try to install our products, especially bi-folding, sliding and French doors.
