Terms & Conditions

General

Most of the doors and windows we sell are either reclaimed, surplus stock or mis-measured items (products that have been manufactured to the wrong specification). By buying from us you are giving a door or window a second chance, helping to reduce waste and prevent any additional damage to the environment.

All of our products go through a multi-stage quality assurance check procedure. We make every effort to ensure that all products we supply are fully functional, complete wherever possible and accurately described.  Where there are defects, these would have been listed in the description and you would have been made aware before finalizing the sale agreement.

As some of the items are pre-owned, there may be some wear marks, defects or missing parts, all of which would have been documented and photographed in the listing, as well as described verbally at the point of sale. 

Although we try to describe items as accurately as possible, there may be the odd occasions where measurements may have been inaccurately made or transcribed. It is therefore important that the customer confirms the suitability of the product prior to commencing building work.

Customers cannot purchase any parts or paint for the items and request a refund without prior agreement with the company. We do not offer compensation for anyone’s time spent loding, unloading, moving the items, purchasing, fixing, or installing parts or painting. Any concerns should be raised at the moment of delivery / collection and must be agreed upon during delivery / collection; otherwise, no compensation will be provided.

Delivery

We can provide an in-house delivery service at a very competitive price.  Please check our postcode finder for guidance pricing on delivery costs or contact our sales team who will be happy to help. Please note that the delivery price given is only a guide price as we may need to factor in other costs (Toll Charges, ULEZ and Congestion Charges) required to make the delivery.

When your purchase is processed by our sales department, you will be requested to assist with unloading the purchased products from the delivery van. This practice is essential to help us maintain reasonable delivery costs. It’s your responsibility to assess the situation and decide whether you can provide assistance. You can decline to assist with unloading when the sale is processed.

If you decline to assist with unloading, we will need to send one or two additional drivers, and each person will cost an additional £200. We find that many of our customers appreciate the cost-saving advantages of participating in the unloading process.

Our Company has 10 years experience of transporting large, heavy and fragile items such as doors and windows and we take care to securely strap and protect items during transit in our vehicles.  We take full responsibility for the safe delivery for items that are entrusted to our delivery team.

Please note that we provide curbside delivery only. If the driver voluntarily assists with moving items to another location on your property, we do not assume responsibility for these actions.

The customer is responsible for inspecting the item(s) upon delivery and ensuring that they have all the parts associated with it. 

Are there extra charges for multiple item deliveries?

For the majority of sales, there is no extra charge when delivering more than one item, although we reserve the right to increase charges in exceptional circumstances.  

Very large items (over 5.5m in length) or items that cannot be fitted into our vehicles may require specialist courier services which we can arrange at additional cost.   

When can I expect delivery of my order?

Delivery schedules can vary depending on location.  We schedule deliveries within the Home Counties on a weekly basis and our aim is to deliver Nationally within two weeks.  

Our delivery routes generally cover an area of around 150 miles radius from our base in Luton (Bedfordshire).

Please contact our Sales Team for deliveries outside our delivery area as we may be able to arrange delivery through our approved couriers.   

What are the steps and implications when canceling a delivery on the scheduled day or requesting another delivery date during a phone call with the logistics manager who just offered you the delivery date?

If you choose to cancel an already scheduled and agreed delivery, please be aware that you will incur additional charges for rescheduling the delivery, subject to availability in our system. Additionally, there will be storage charges applied. For detailed information on storage charges, kindly refer to the Storage section. It’s important to note that if you decline the initially offered delivery date, we reserve the right to impose additional storage charges as outlined in the previous section.

Collection

All our products are available for collection during normal working hours.  If you require collection outside of these times please speak with our sales team who may be able to assist.  We strongly advise that you measure the carrying capacity of your vehicle prior to collection, to ensure that it will fit into the vehicle.  

We are unable to provide wrapping, packaging material or straps that may be required during transit and advise that you bring whatever you require to securely transport your item with you.  If you are using a third-party courier please ensure they are aware of this requirement.  

Green doors and windows Ltd cannot wrap items prior to collection and cannot be responsible for items that are damaged during the loading and transported by yourself or a third party courier.  Our staff will be on hand to help move the item to the courier vehicle.

Green Doors can not be responsible for items that are damaged while loading, transported by yourself or a third party courier. 

There are plenty of staff more than happy to help you load, should you need a hand.

The customer is responsible for inspecting the item(s) upon collection and ensuring that they have collected all the parts associated with it. Green Doors is not responsible for any items that the customer may have missed during the collection process.

Glazing

All glazing units are checked for condensation and replaced if required, any that are not replaced you will be made aware of.  The new glazing units our Glazier provides come with a 5-year (wooden units) or 10-year (UPVC or aluminum units) warranty and they are required to meet the Glass and Glazing Federation (GGF) Code of Good Practice that are in place at the time of purchase.   

Any minor defects or blemishes within the glazing unit should be within the GGF accepted guidelines (a copy of which can be requested if required).  Glazing units need to be inspected before any rendering, plastering or other work adjacent to the glazing is carried out.  

Glazing in pre-owned units we sell, is not covered by the GGF code.

Green doors and windows ltd cannot be held responsible for any delays that may be incurred due to the late delivery of glazing units which, in turn, delays the delivery of our product to you.  Unfortunately, we are unable to deliver the product separately from any associated glazing unit, without having to charge for two separate deliveries.

Fitting

We advise that customers do not prepare openings in readiness for the delivery of our products, until the product has arrived.  Should the product not prove satisfactory for the customer, we may not be able to provide a suitable alternative as we are not a manufacturing company, so cannot provide bespoke items.  

We cannot provide compensation for any building work carried out in anticipation of the delivery of our products or for any costs incurred in the fitting of the products.

Please do not fit any doors or windows until you are fully satisfied with the product as we cannot be held liable for any cost incurred as a consequence of fitting. Damage that is caused during the fitting of our products, will not be our responsibility.

To ensure the item functions properly, please use a “FENSA approved installer” when fitting the item. This ensures correct installation. You must provide their FENSA details and telephone number when requesting after-sales care from us. Please note, we reserve the right to withhold after-care service if the item was not installed by a FENSA approved fitter.

It is important that doors and windows are fitted by an accredited installer in order for them to function correctly.  This is especially important in respect to bi-folding, sliding and French doors as these products need to be fitted with precision. The glazing units within them need to also be “toe & heeled”; so as not to put excess weight on the hinges and moving mechanisms.  Doors not installed correctly could cause issues with the operating & locking mechanism and malfunction after fitting.

Green doors and windows ltd cannot be held responsible for poor workmanship in the installation of our products. We would not recommend that a general builder or carpenter would attempt to try to install our products, especially bi-folding, sliding and French doors.

Storage

We strive to deliver your items within two weeks from the start of the sales processing by our team. During the delivery arrangement, there’s no storage charge. If you decline the first offered delivery date and your items need to be stored longer, extended storage for up to 2 weeks is available with a weekly storage fee. This fee is calculated based on the specific items ordered and their dimensions. It helps cover warehouse costs and optimizes space utilization, as each stored item impacts available storage for others.Kindly note that the storage fee must be paid in advance. Please refer to the table below for detailed pricing information for the week number 3 and 4 of storage:

Kindly note that the storage fee must be paid in advance. Please refer to the table below for detailed pricing information for the week number 3 and 4 of storage:

Please note that following the initial 2 weeks of paid storage, the prices will double every 2 weeks unless a storage agreement was arranged at the point of sale.

Items can be stored for a maximum of 3 months. After this timeframe, a delivery date must be scheduled within a week of the call. If scheduling a delivery isn’t feasible, a 50% refund for the item/items will be issued (storage charge not eligible for a refund).

Kindly be aware that storage costs are to be maintained monthly. Should you wish to store items beyond the initial free period, full payment is required.

Returns

At Green Doors and Windows Ltd, we understand that our customers may re-evaluate their building plans or realize post-delivery that a product doesn’t fit their requirements.

We offer a 60-day return period for items no longer required, provided they are in the same condition as delivered. Refunds will be given minus any associated delivery, administrative, and collection fees.

Beyond the 60-day period, we may decline refund requests for items customers no longer need.

For locations within our delivery radius, our in-house logistics department will facilitate the return.

If you’re outside our delivery area, you will need to arrange and bear the return expenses.

If you are within our coverage zone, a Green Doors representative will contact you to fix the collection date. Collections will be scheduled anytime within the next three working weeks.

Once our driver or a specified courier picks up the returned item, an inspection phase spanning approximately 5 working days will commence.

Ensure the product is repackaged as initially received and all components are intact.

While an initial assessment is done during collection, a comprehensive check will take place at our warehouse.

A fixed fee of £25, covering sales processing, will be deducted from the refund.

Should any essential parts be missing, we reserve the right to either delay the refund or adjust the refundable amount.

Following a successful inspection with no missing components, the due refund will be credited within the next 5-10 working days.

We can’t refund bespoke glazing units you’ve sanctioned us to source from external glazing entities. This ensures we aren’t stuck with specific units that may not suit other clients’ needs. This was communicated prior to the glazing order confirmation.

We strive to ensure our customers are pleased with our offerings and will always honor rights detailed in the Consumer Rights Act 2015.

Thank you for choosing Green Doors and Windows Ltd.